The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
Function Leadership and Strategy: Own the Legal Operations strategy, multi-year roadmap and OKRs. Set priorities across the department's competing operational demands, and report progress and impact to legal and executive leadership.
Legal Insights and Resource Analytics: Build the department's view of where its time and money go, by functional area, matter type and business partner. Turn spend, workload and contract data into trends and recommendations for the legal leadership, and use them to inform prioritization, headcount planning and investment decisions.
People Leadership: Recruit and manage a Legal Operations Analyst. Set the operating model so that execution sits at the right level and senior capacity stays focused on design, negotiation and change.
Legal Systems Architecture: Own the architecture of the legal technology stack — including Salesforce, Jira and Jira Service Management, Ironclad and OneTrust, alongside e-signature, content management, sales enablement and procurement platforms. Responsible for building, buying, integrating and retiring decisions, and designing for scale.
Integrations and Automation: Own the integration layer between contract management, CRM, screening, e-signature and finance systems end to end — from technical requirements through delivery, testing and production support. Drive automation of manual legal workflows as a standing objective.
Contract Data and Reporting: Turn the contract population into structured, queryable data, and build the reporting layer that Legal leadership and the business rely on for commitments, obligations and risk. Define with the relevant legal functions the metrics the legal department manages itself by and enable appropriate reporting on such metrics.
What they're looking for
- Vendor and Commercial Ownership: Own legal technology vendor selection, evaluation, commercial negotiation, renewals, spend and performance management. Hold Legal vendors to their commitments and build the business case for new investment.
- AI Strategy for Legal: Define in collaboration with Legal leadership and execute the department's AI roadmap — contract review and drafting support, contract data extraction, knowledge management, intake deflection, and attorney use of general-purpose AI tools and self-built workflows — including governance, evaluation of output quality, and the change management needed for adoption to stick.
- Service Delivery and Process Design: Own legal intake as a product: how work reaches the department, how it is triaged and routed, what the service commitments are, and how performance against them is measured and reported. Design, document and implement new processes between Legal and its business partners, with the enablement and training.
- Governance and Compliance Operations: Run the operational backbone of the department's compliance obligations, including third-party due diligence, sanctions and export control screening, data retention and records management, in partnership with the legal and business owners of each program.
