IJP - Training Facilitator CustCare GlobalNew

The Role At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence.

What they're looking for

• Ensure all training materials, resources, and documentation are consistently: accurate, up-to-date, and aligned with current processes, systems, and business requirements; proactively identify and implement necessary updates as changes arise.
• Create and maintain training resources in Shelf, Bridge, or other platforms
• Ensure all materials are accurate, up-to-date, and aligned with current processes
• Support knowledge-sharing initiatives across teams