IT Asset Technician IActive
The opportunity
Our IT Asset Management (ITAM) team is the backbone of our corporate technology operations, managing the end-to-end lifecycle of all endpoint assets from receiving in our facility to secure, eco-friendly disposal. We combine strategic software automation, precise inventory…
What you'll do
Physical Logistics: Move, stock, and deploy inventory (must be able to lift up to 50 lbs) . This includes moving pallets, breaking down boxes, and stocking items on shelves.
Device Maintenance: Physically clean assets, wipe devices, and partner with cross functional team for repairs and RMA (Return Merchandise Authorization) processes to ensure all devices are in working order.
System Accuracy: Inventory internal hardware to ensure that all devices are correctly logged in our asset management system.
Discrepancy Investigation: Audit user devices to ensure asset systems correctly reflect our current state and investigate any discrepancies.
Workspace Setup: Set up desks for new hires with monitors and peripherals as needed.
Hardware Deployment: Deploy and assist in setting up laptops, desktops, tablets, storage media devices, cellular devices, monitors, peripherals, etc.
What they're looking for
- Support Ticket Resolution: Handle incoming tickets using Jira, walk-up requests, and provide deskside support as needed.
- Soft Skills: Must be eager, motivated, collaborative, reliable, and highly customer-focused.
- Attention to Detail: Strong attention to detail. This position is highly focused on verifying serial numbers and matching specifications to ensure proper documentation.
- Inventory Control: Experience maintaining and keeping accurate inventory counts.