IT Operations ManagerNew

HelloFresh
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The opportunity

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence.

What you'll do

  • Team Leadership & Development: Recruit, mentor, and manage a multi-tiered IT support team (L1–L3), overseeing daily operations, performance evaluations, continuous technical upskilling, and schedule management.

  • IT Service Delivery & SLA Management: Define and optimize L1/L2+ service procedures, runbooks, and workflows; manage the full user lifecycle, conduct ticket quality audits (DSATs), and ensure team SLA targets are met.

  • Infrastructure & Asset Operations: Partner with global and facilities teams to manage local network infrastructure, endpoint security (Intune/Jamf, ZScaler, SentinelOne), AV systems, asset lifecycles (Snipe-IT), and hardware procurement.

  • PEZA Regulatory Compliance: Direct all Philippine Economic Zone Authority (PEZA) compliance activities, including IT asset registration, movement tracking, import/export documentation, disposition, and audit readiness.

  • Security, Risk & Business Continuity: Enforce ITIL/ISO security standards and access controls, conduct software license and operational audits, and lead disaster recovery (DR) and site continuity planning.

  • Project, Vendor & Stakeholder Management: Lead office IT expansions and infrastructure projects, manage vendor contracts and ISP relationships, control IT budgets, and deliver performance reporting to global leadership.