IT Operations Team Lead (Fulfillment Centres)Active$115K

HelloFresh
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The opportunity

For our growing North America IT function, we are looking for a Team Lead, IT Operations to own the technology experience across all US fulfillment centres. Spanning locations from Phoenix to Newark, this is the most operationally embedded senior IT leadership role in the North…

What you'll do

  • Own the Fulfillment Centre IT portfolio roadmap, setting direction across: service delivery, tooling, and team capability across all US Fulfillment Centres. Make trade-off decisions quickly, communicate them clearly to operations leadership, and reduce ambiguity for your team.

  • Be present in the field. Regular travel across US sites is expected. You: assess what is happening on the ground, make decisions in the room, and hold the standard. When a site is struggling, you go there.

  • Lead the Fulfillment Centre IT team dispersed across US locations, balancing: performance management with the freedom to operate. Coach engineers into IT leaders. Recognize contributions and manage conflicts before they become problems.

  • Act as the senior IT interface for USA Operations leadership, building: trusted relationships with site directors and operations VPs. Communicate proactively, push back when an ask is unreasonable, and deliver credible timelines. Operations culture in Fulfillment Centres is demanding and fast-paced, and you are practiced enough in that environment to hold your position without it becoming adversarial.

  • Lead major cross-functional projects and initiatives: You’ll be a key partner for standardization across all Fulfillment Centres. Including coordinating IT coverage and readiness during changeover windows, and technology refreshes, and rollouts in collaboration with the production technology and network infrastructure teams.

  • Own the full endpoint and device estate for field operations: MDM (Jamf/Intune), Zscaler deployment, and endpoint compliance across all locations. Use Jira Service Management data to hold the team accountable for SLA performance.