The opportunity
Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on…
What you'll do
Stand up IT for the region, starting with Lisbon: establish the office's physical technology footprint, build the local and regional vendor and ISP relationships, and set the day-to-day processes a growing EMEA presence needs, as the foundation the region's IT grows on.
Own the full surface end to end in region: identity and access, device and endpoint management, office network and connectivity, AV and meeting rooms, and SaaS, in partnership with Enterprise Security on the endpoint and identity surface.
Script and integrate across that surface: use vendor-native automation and APIs to connect those systems and write the glue that makes them work as one instead of a pile of consoles.
Run onboarding and offboarding for the region so a new Discordian is equipped: on day one and deprovisioned on exit.
Be the EMEA coverage anchor: resolve what the timezone gap would otherwise stall, and keep async, well-documented handoffs with the team in San Francisco.
Look past the individual ticket to the workflow underneath: find the recurring breakdowns, automate them away, and measure the result in time and risk saved.
What they're looking for
- Participate in on-call rotations.
- Hands-on experience across most of the employee technology surface, with real: depth in several areas and not all expected: identity (Okta), device management across both Mac (Jamf) and Windows (Intune), corporate networking (wireless, DNS/DHCP, VPN, Zero Trust access), SaaS and productivity (Google Workspace), collaboration and conferencing (Discord), and the meeting-room AV around it.
- A track record of operating independently through ambiguity, ideally standing: something up from scratch. You do not wait to be told what to fix.
- Real automation chops: comfortable producing working scripts (Python is our go-to, and using AI to write them is fine), plus no-code and low-code workflows. You reach for automation before a runbook.
