The opportunity
We’re looking for an IT Site Specialist to join our IT Team at Ramp based in our San Francisco office! This is a contract on-site role that blends hands-on, in-person site support with ownership of our core SaaS application stack, and we weigh both sides equally.
What you'll do
Provide in-person support at our San Francisco office 5 days/week , acting as: the site’s primary IT point of contact.
Perform IT Support Specialist (L4) duties, encompassing all responsibilities: of the IT Support Specialist role.
Provide deskside/walk-up support and resolve IT tickets end-to-end.
Handle advanced troubleshooting and internal escalation before handoff to Pod 2 – IT Engineering.
Triage and field support requests across tickets, email, Slack, and the: team-it-ops and help-it distros; proactively work to minimize volume and improve SLAs.
Direct and review Serval (AI support agent) workflow runs: step in when automated resolution fails, and contribute workflow builds and guidance improvements.
What they're looking for
- Coordinate application onboarding/offboarding tied to lifecycle events: (joiner/mover/leaver) — provisioning, deprovisioning, and access changes across the SaaS stack.
- Administer core applications (Okta, Google Workspace, Slack, JAMF, and other: SaaS tools): user lifecycle, group/role management, and SSO/SCIM integrations.
- Own application portfolio management: seat counts, usage tracking, and license optimization.
- Manage SaaS renewals: tracking contract dates and coordinating renewals/cancellations.
