IT Support Engineer - Enterprise AIActive

HelloFresh
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The opportunity

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence.

What you'll do

  • Own the support queue for Claude Enterprise and Gemini and Slack AI: triage escalations from L1, diagnose, resolve, and document.

  • First point of contact for connector and data-source approval requests: guide users through the RFC intake process, liaise with IT Security where needed.

  • Support the rollout of the Enterprise AI Marketplace as it stands up over the: next 6–12 months — help users discover, configure, and troubleshoot plugins and skills as the catalogue grows; flag recurring issues to the Enablement Lead.

  • Flag licence-efficiency issues to the Enablement Lead and contribute: prompt-pattern guidance to the knowledge base.

  • Escalate to the Corporate AI Enablement Engineer or directly to vendor: support (Anthropic, Google) with clear reproduction steps and context

  • Build and maintain an internal AI support knowledge base: known issues, how-to guides, prompt patterns, and connector FAQs.

What they're looking for

  • Support onboarding of new Claude and Gemini users, and participate in AI: rollouts and pilot programmes; surface ticket trends to the Enablement Lead.