IT Support EngineerNew

Fireworks AI
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The opportunity

Fireworks is the platform for specialized intelligence, enabling companies to build, train, and serve AI models tailored to their own data, workflows, and products. Founded by the team behind PyTorch and backed by AMD, Atreides, Benchmark Capital, Index Ventures, Lightspeed,…

What you'll do

  • Be the front line supporting MDM platforms across the fleet in collaboration: with our Technical Engineer — Supporting Windows & macOS — including enrollment, configuration profiles, group policies, and software distribution.

  • Serve as the Tier 1/2 escalation point for macOS and Windows device: management issues, including configuration drift, update failures, and security policy conflicts.

  • Work with Technical Engineers to standardized OS images and deployment workflows on a quarterly cadence.

  • Monitor endpoint performance and digital employee experience to identify: emerging issues before they scale, and drive proactive remediation across the fleet.

  • Execute workstation imaging, setup, and deployment for new hires and internal: transfers, scaling to 100+ builds per month during peak hiring.

  • Tier 1 /2 — provisioning, deprovisioning, group management, and application access requests.

What they're looking for

  • Tier 1 /2 supporting authentication methods including FIDO2 security keys,: passkeys, and biometric authentication.
  • Troubleshoot via remote sessions with Slack Huddle, Zoom, or Google Meet.
  • Partner with the IT Engineering team on patch management, vulnerability: remediation, and endpoint compliance using tools such as BigFix, SentinelOne, or Automox.
  • Exposure in supporting security-driven remediation tickets within SLA and: maintaining fleet compliance against internal and regulatory standards.