The opportunity
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
What you'll do
Provide technical support for corporate and warehouse employees across: hardware, software, and network-related issues.
Support daily use and troubleshooting of Zoom, Slack, Asana, G-Suite (apps &: admin) , and Microsoft Admin tools .
Manage device inventory and lifecycle using SnipeIT , Miradore , Mosyle , and SimpleMDM .
Support user access and identity management through Okta .
Provide basic support and troubleshooting for physical security systems including Avigilon and Unifi .
Maintain accurate documentation of IT assets, configurations, and support procedures.
What they're looking for
- Collaborate with remote teams to ensure timely resolution of issues and support requests.
- Assist in onboarding and offboarding processes, including device setup and account provisioning.
- Work closely with the IT team to escalate and resolve complex technical problems.
- –4 years of IT support experience in a mixed warehouse and corporate environment.
