The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Provide 1st, 2nd, and 3rd tier enterprise help desk support to SpaceX employees.
Manage on-site inventory and the lifecycle of end-user IT assets.
Procure, configure, and deploy computer hardware and mobile devices.
Set up and support workstations for new and existing staff, including onboarding and offboarding.
Troubleshoot software and hardware issues, in person and remotely.
Configure and troubleshoot desktop, label, and large multifunction printers.
What they're looking for
- Support end-user network connectivity, including wired, wireless, and remote access.
- Support conference room and audio-visual setups.
- Improve help desk workflows, working with IT engineering and other teams to resolve complex issues.
- Write instructional documentation and explain technical issues in terms non-technical people can understand.