The opportunity
The IT System Operations Team provides engineering and operational expertise to the OpenAI IT organization. The team ensures that employee-facing systems, identity workflows, and enterprise applications operate in a predictable, governed, and continuously reliable manner as the organization scales.
What you'll do
Engineer and operate enterprise platforms through infrastructure as code,: using Terraform to manage supported configuration, access, and controls. Build reusable modules, bring existing resources under management, and detect and reconcile configuration drift. Use APIs and automation for capabilities outside provider coverage.
Design, build, and maintain integrations across enterprise applications and: cloud services. Own data flows, API access, OAuth clients, service accounts, error handling, and operational monitoring. Partner with cloud and security owners on project setup, permissions, credential handling, and technical handoffs.
Build and improve enterprise application integrations and: Jira/service-management workflows for IT, Security, and business teams. Translate operational needs into maintainable configurations, routing, approvals, and automation.
Develop ChatGPT Enterprise workspace administration using APIs and: infrastructure as code. Test administrative capabilities and provide Customer Zero feedback to product teams based on real operational needs.
Build reusable internal tools, automation, and autonomous workflows across: the enterprise application portfolio, including self-service workflows, administrative utilities, and cross-application processes that support routine operations and user migrations. Use code, APIs, infrastructure as code, and AI or agent workflows with testing, error handling, logging, documentation, and clear boundaries for privileged actions.
Implement agreed platform controls and identify gaps. Validate effective: access, sharing, integration, and logging behavior; preserve configuration and test evidence; and document exception requests for the appropriate security and policy owners.
What they're looking for
- Validate changes through complete employee workflows. Plan rollouts with: monitoring and rollback, establish support ownership, and measure reliability, reduced manual effort, and fewer repeat escalations.
- Participate in the on-call rotation and handle escalations to support end: users, troubleshoot issues, and coordinate resolution with the appropriate teams.
- Have engineered enterprise platforms at scale, combining hands-on: configuration, permissions, and troubleshooting with application integrations, API-based automation, and tools used by employees or IT teams.
- Have used AI and agents or agentic automations to improve workflows,: applications, and processes, with attention to permissions, reliability, and verification.
