The opportunity
Our KYC Operations team keeps SumUp's merchants safe by reviewing transaction alerts, verifying identities, and resolving complex compliance cases across our core markets. This role is a new addition to the team and brings something we haven't had before: a dedicated outbound…
What you'll do
Review and clear SUBA transaction alerts, releasing stopped transactions once checks are complete
Call merchants to resolve complex verification cases and callback requests
Carry out enhanced due diligence case management for both merchant and consumer profiles
Support onboarding tasks and ad hoc governance, risk, and compliance requests when needed
Meet daily targets for completed transaction reviews and KYC cases
Fluency in English along with strong verbal and written proficiency in a second language.
What they're looking for
- Experience in KYC or customer support work.
- Comfort working with databases and general computer systems.
- Ability to stay calm and solution focused when speaking with upset merchants or consumers.
- Genuine enthusiasm for learning new processes and taking on new challenges.
