Lead Production TechnicianPosted today

Anduril Industries is a defense technology company with a mission to transform U. S.

What you'll do

• Own RMA deliverables end to end: from in/out processing of field returns through test, repair and return shipment, including tracking of returns internally and externally

• Build and lead the RMA function and team: defining the processes, tooling and metrics, and coaching and developing the people who run them

• Test, diagnose and repair returned product using standard test procedures —: troubleshooting customer and production issues, and implementing fixes or escalating through internal processes as required

• Produce the customer-facing outputs of the process: quotations for out-of-warranty repairs and repair reports supplied to customers

• Keep RMA data and documentation accurate and current: data management in SAP, test results accurately documented and reported to Test & Quality, and process documentation updated in a timely manner

• Own turnaround time and reporting metrics for the RMA function, and drive improvement against them

What they're looking for

• Keep stakeholders aligned: continually update customers, production and R&D on progress, attend RMA meetings with US-based customer success teams, and plan internal RMA team updates and communications
• Source material for CM shortages from our supplier base and represent RMA in production meetings
• Minimum 4 years previous relevant experience
• Proven ability to build and lead a function or team: setting up processes from scratch, and mentoring and developing others