The opportunity
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are…
What you'll do
You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.
Own collections performance (aging, past-due reduction, dispute resolution: velocity) for your team(s)' portfolio of enterprise accounts, balancing cash outcomes with customer experience.
Provide guidance and support for your team's development, including coaching: and performance management for collections analysts and specialists.
What they're looking for
- Lead strategic initiatives to meet collections targets for one or more teams,: and collaborate with senior leadership to align your team's collections strategies with broader OTC and enterprise goals.
- Manage escalations and customer communication on complex accounts, navigating: sensitive situations with sound judgment and professionalism.
- Partner cross-functionally (Sales, Legal, Deal Desk, CS, FinSys, Treasury) to: resolve complex invoicing/contract/payment issues and remove blockers to payment.
- Drive and implement process improvements and automation (tools, workflows,: reporting) to improve collections efficiency and the customer experience.
