The opportunity
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
What you'll do
Lead, coach, and develop a group of people leaders and Individual: Contributors (ICs) across multiple, specialized teams/pods, providing ongoing feedback, performance management, and career development to build long-term organizational capability.
Drive team performance using key metrics such as productivity, quality, customer outcomes, and service levels
Foster a high-performing, engaged team environment that operates effectively: in a fast-paced, evolving environment
Partner with recruiting to hire, onboard, and retain top talent
Define and champion a clear operational strategy and roadmap to significantly: improve the function, efficiency, quality, and compliance of your assigned teams/pods.
Drive operational excellence by leveraging domain expertise to identify and: implement transformational changes and efficiencies that simplify investigator workflows.
What they're looking for
- Ensure full accountability for service levels and productivity of assigned: areas, proactively managing queue health through data-driven burn down plans to maintain a healthy buffer.
- Translate broader business goals into clear team-level objectives, providing: clear, transparent communication to ensure operational alignment.
- Proactively identify and mitigate systemic issues by looking beyond standard: reporting and collaborating with cross-functional partners.
- Serve as the ultimate escalation point for complex merchant, user, or: internal stakeholder issues, establishing robust frameworks for incident resolution
