The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What they're looking for
- Collaborate with Capacity Planning & WFP on setting minimum headcount,: ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work
- Drive performance at the ambassador, team, and service level
- Ensure individual team members are held accountable to performance goals in a: fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way
- Manage both ambassador and team performance, including identifying trends in: performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans