The opportunity
Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity.
What you'll do
Sales - position and sell the right services, work closely and build trust: with Sales and Value Engineering to support ACV land and expand motions; maximize services revenue and ensure utilization targets
Delivery - manage portfolio of projects to success, build relationships: directly with largest/most strategic customers in region; ensure timely and high-quality deployments of the Celonis technology, with a constant focus on driving measurable business impact and delivering tangible value, that meet customer requirements, accelerate time to first value and drive measurable business impact; communicate with stakeholders in Celonis’ largest customers, handle escalations and navigate challenging situations with positive and balanced results; manage, forecast and monitor resource capacity and utilization, staffing appropriately all customer engagements
Value and Adoption: Drive a value-focused mindset within the team, ensure project governance to deliver rapid, tangible improvements and fast ROI; drive adoption by ensuring comprehensive adoption plans are incorporated into each project, including user onboarding, training, and knowledge transfer, in collaboration with the Academy.
Product - ensure a focus on deep product and technical knowledge, that will: provide thought leadership for our customers, and best practice implementation and adoption of Celonis software, especially in the area of new product introduction. Ensure that the Consulting team is fully enabled and leverages all product capabilities on customer deployments
People - build, support, enable a high performance team; lead and manage a: team of approx. 5-10 Celonis Project managers and Consultants, specializing one or more industry verticals; proactively manage hiring, attrition, productivity, morale, resource allocation, team motivation and training, across the Consulting team
Partners - build relationships with the strategic partners (and our partner: managers) in the region to support our most important customers
What they're looking for
- Practice - contribute to internal initiatives that make the organization: better; recruit and develop a high-performing Program Manager and Consulting team, developing career paths for team members that allow for growth and development within the Services organization and Celonis overall
- + years of experience in delivering high complex projects as a Program Manager or Program Director.
- Proven leadership experience either directly managing or indirectly leading: teams focused on BI/analytics project
- Proven track record of leading complex transformational customer programs.
