The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What you'll do
Manage a book of business consisting of professional hosts, ensuring their: retention, growth, and optimisation on Airbnb.
Analyse performance data to identify trends and take action on opportunities: that drive increased bookings and host success.
Manage and deliver innovative supply building projects from concept to implementation.
Secure availability over high compression dates, ensuring hosts maximize their revenue potential.
Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.
Respond to host inquiries and provide timely, high-quality support to improve: their experience on the platform.
What they're looking for
- Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs
- Respond to and deliver exceptional service to your professional hosts in a: timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
- Work cross-functionally with product, communications, public policy, legal and customer support teams.
- + years of experience in sales, account management, business development or customer success
