The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
Develop and own vendor relationships, ensuring we have drayage partners in: place that will support growth and deliver a best-in-class service for our customers.
Develop dashboards to measure trucking SLAs: Work cross functionally with business leads to help them set and achieve key results.
Manage performance reporting at a market and vendor level, including inbound: forecasting, milestone reporting, timely pickup and delivery.
Provide Product Support to drayage carriers by onboarding, training and: continuously coaching dispatchers on Transmission.
Trucker Assignment Inputs: Provide detailed feedback and recommendations to ensure drayage market allocations leverage top performing carriers.
Oversee successful implementation of new FCL/LCL destination business, by way: of proper carrier selection, SOP development, and intimate shipment monitoring.
What they're looking for
- Navigate service escalations alongside Gateway Operator peers to keep freight: moving and deliver a positive client experience.
- BA/BS degree and/or 2+ years of experience in relevant freight forwarding,: transportation or supply chain rolesExcellent communication, interpersonal, and organizational skills
- In depth knowledge of product and technology within the industry, experience: building product and partnering with product teams to deliver innovative and unique solutions
- Industry expert for knowledge on ground transportation, experience with: regards to imports and/or exports from a sales, operational and procurement perspective.
