Mediation SpecialistActive$81K
The opportunity
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.
What you'll do
Research product inquiries and provides consistent and efficient: follow-through on all customer concerns requiring further investigation.
Respond to customer communications, concerns, or issues in relation to their: concern, with a focus on prevention and early intervention for customer retention and interception of any repurchase or replacement vehicle requests.
Gather required documents for thorough case assessment with relevant stakeholders
Negotiate settlements with customers in the interest of customer retention: and Lifetime Owner Loyalty as an alternative to a vehicle buyback
Extensive interaction with field service teams to ensure accuracy of: information Advocate for customer expectations throughout the entire investigative process.
Review case in detail to evaluate and investigate information from: documentation such as sales documents, loan contracts, Work Orders, customer lifecycle, receipts, or other pertinent details or documents.
What they're looking for
- Make and maintain a connection with the customer by understanding needs,: managing expectations, and serving the customer with empathy.
- Facilitate expeditious outcomes of investigations.
- Assist in settling procedural matters.
- Capture issues, concerns, needs, and interests of all parties involved: through case management tool or other resources.
