The opportunity
The Mobile Patient Services Specialist (MPSS) plays a vital role in ensuring a seamless, patient-centered testing experience in a mobile, field-based setting. Unlike clinic-based coordinators, the MPSS operates independently across a defined service area, traveling directly to…
What you'll do
Perform venipunctures to obtain blood specimens with precision and care.
Verify patient identity and test requisitions, ensuring accuracy by: cross-referencing EMR records and resolving discrepancies.
Maintain specimen integrity by following aseptic techniques, department protocols, and isolation procedures.
Accurately track collected specimens by documenting initials, date, and: collection time, while maintaining daily collection logs.
Oversee and coordinate patient care services to ensure efficient and high-quality healthcare delivery.
Contact patients promptly upon order receipt to schedule blood draws within: required timeframes, making documented contact attempts and escalating appropriately if no response is received.
What they're looking for
- Arrange phlebotomy support for out-of-radius patients through appropriate: resources, confirming scheduling and ensuring all necessary kits are in place prior to the appointment.
- Redirect patients who decline MPSS draws to appropriate alternatives,: including local labs, Natera PSC locations, or their clinic; utilize self-scheduling platforms where available.
- Collaborate with field sales and internal operations teams to provide patient: support and ensure continuity of care.
- Develop and maintain strong patient relationships to encourage ongoing: testing and adherence to recommended care plans.
