The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Develop, implement and scale Starlink Network Operations processes and tools to provide global internet access
Work with development engineering teams to drive design for operations, solve: technical issues, and incorporate debugging tools and strategies into NetOps processes
Own and protect the overall Starlink customer experience, advocating for fast: problem resolution with various teams inside SpaceX
Interact with key stakeholders to identify their desired outcomes, take their: inputs and deliver improvements to Network Operations owned processes
Ensure network incident response processes are rapid, organized, and minimize customer impact
Work with the diverse teams across the Starlink program to develop: monitoring, alerting and triage processes that quickly drive resolution to emergent problems
What they're looking for
- Define and develop projects, milestones, and roadmaps, practicing flexible: prioritization and scope management in order to deliver on program directives
- Take extreme ownership of deliverables and make risk-conscious decisions under pressure
- Bachelor’s degree in computer science, engineering, math, or science: discipline; OR 2+ years of professional experience in software development, system administration, site reliability, or working in a network operations center
- Experience with Python, SQL, and/or bash scripting