The opportunity
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
What you'll do
Own and manage the onboarding process for our largest customers from: pre-sales through successful onboarding closeout
Partner closely with Account Executives to ensure smooth customer handoff experience
Understand customer goals and successfully manage their onboarding timeline towards value
Collaborate with Technical Account Managers, Designer Advocates, and Product: Support to drive a seamless customer onboarding experience
Report on metrics and customer feedback to assess the impact of successful: onboarding and to help identify new customer initiatives and product opportunities
Develop content and enablement resources for customers to use for: training/education and to help accelerate product adoption
What they're looking for
- Understand and consult on product and industry best practices in order to act: as a trusted advisor to our customers and inspire new possibilities using our product
- + years of B2B SaaS experience in a customer-facing role working with technical products
- Track record of juggling multiple customer projects concurrently, with strong: organizational and project management skills
- Fluency in Japanese and English across written and verbal communication
