The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
This role requires onsite attendance 5 days a week within your assigned market.
Managers may be responsible for one or multiple fulfillment center sites: within their market, depending on team structure and business need.
Minimal travel required. Occasional travel between sites in your market, or: to other Flexport locations for training, leadership meetings, or team support, but frequent travel is not a standard expectation of this role.
Track and analyze performance metrics across your site(s), developing and: implementing performance improvement strategies
Set and manage ramp plans for team performance, ensuring consistent growth and development
Build and maintain strong relationships with operations teams to drive collaborative problem-solving
What they're looking for
- Provide regular reporting to the network on team performance and SLA/TTR metrics
- Serve as the Subject Matter Expert (SME) in your business segment,: influencing support strategies across the network
- Identify opportunities to reduce ticket generation through root cause analysis
- Own ticket quality review for your site(s): auditing tickets against quality standards and coaching reps to close gaps
