The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
You will be the “front line” to ensure the highest standard of Flexport: quality: shipments move on-time and exceptions are handled appropriately.
You will be responsible for ensuring your work satisfies internal KPIs and: SLAs that demonstrate quality delivery.
You will follow standard operating procedures (SOP)
You will own the client experience; solving client issues quickly and: ensuring smooth operations at origin and destination, escalating issues as needed.
Your team will:
Seamlessly coordinate day-to-day logistics operations with internal and: external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
What they're looking for
- Execute the end-to-end movement of freight shipments within a regional: network (both imports and exports), including intermodal movements.
- You will assist the shipments managed by partners as we drive partner autonomy.
- You will quote and invoice client shipments with responsibility to their P&L
- Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary
