Operations Manager (Senior Health)New$68K–$103K
The opportunity
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office.
What you'll do
Lead office team using CICARE (a framework containing the key elements of a: great interaction and effective communication that we use with patients and each other) and Lean principles to achieve patient/team experience goals
Drive operational, financial, and business performance including staffing and lab operations
Lead continuous improvement initiatives and organizational metrics through Lean methodologies
Develop team through onboarding, training, coaching, and career development
Partner with Clinical Leadership on quality outcomes, safety, and compliance
Drive strategic growth through cross-functional collaboration and new office launches
What they're looking for
- Manage practice expenses, procurement, and budget while reducing waste
- Oversee administrative functions including escalations, service recovery, and provider scheduling
- + years relevant experience as a direct manager of high-performing customer service or patient facing teams
- At least 1 year of experience as a direct manager of teams in multiple: locations or departments, or at least 1 year of experience as a direct manager of large teams (10+ employees)
