The opportunity
We are looking for an Operations Specialist to support daily operations, product operations, and new business initiatives for a regulated crypto exchange business.
What you'll do
Support daily operational routines and ensure key tasks are completed accurately and on time.
Act as Tier-2 support for operational issues escalated from internal or customer-facing teams.
Track, follow up, and coordinate issue resolution across relevant teams until closure.
Prepare regular and ad-hoc operational updates for management review.
Support product launch readiness from an operations perspective, including: UAT coordination, SOPs, FAQs, internal alignment, and post-launch monitoring.
Work closely with Product, Technology, Compliance, Risk, Customer Service,: Finance, and other teams to ensure smooth execution.
What they're looking for
- Review product flows and identify operational gaps, user pain points, or: process risks before and after launch.
- Maintain and improve workflows, checklists, and internal playbooks to support scalable operations.
- Support operations planning and execution for new business initiatives,: including Tokenization-related services.
- Help define operational workflows, control points, SOPs, and issue-handling processes for new services.
