Order Operations SpecialistNew

Lucid Motors
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The opportunity

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.

What you'll do

  • Order Execution: Own the accurate processing and maintenance of customer and vehicle orders from order placement through delivery, ensuring that required changes are completed correctly and on time.

  • Issue Resolution: Investigate and resolve transactional issues involving order configurations, pricing, discounts, vehicle assignments, invoices, payments, and refunds, coordinating the appropriate actions across teams and systems.

  • Delivery Readiness: Partner with Sales, Delivery, Logistics, Service, and other operational teams to identify and resolve order-related blockers so that vehicles and customer documentation are ready for the planned handover.

  • Orderbook Accuracy: Maintain accurate and consistent order, customer, vehicle, pricing, and payment data across the orderbook and connected systems, proactively addressing discrepancies that could affect fulfilment, invoicing, or reporting.

  • Vehicle Allocation: Manage vehicle allocation, release, and inventory visibility to support accurate vehicle availability and ensure that orders are matched to the correct vehicles.

  • Stakeholder Communication: Serve as a primary operational contact for quote- and order-related enquiries and escalations, providing clear and proactive updates on order status, fulfilment, invoicing, vehicle readiness, and delivery.

What they're looking for

  • Process Improvement: Identify and implement scalable processes, documentation, training materials, system enhancements, and automation opportunities that improve operational efficiency, consistency, and accuracy.
  • Continuous Improvement: Analyze recurring errors, process gaps, system limitations, and operational risks to identify root causes, proactively raise improvement opportunities, and drive corrective actions with cross-functional stakeholders.
  • Minimum of 2 years of experience in order management, sales operations,: supply chain operations, fulfilment, or a similar operational role, with a strong understanding of end-to-end order-to-delivery processes and their downstream operational impact.
  • A completed vocational or higher-education qualification, or equivalent: relevant professional experience in business operations, supply chain, automotive operations, logistics, or a related field.