The opportunity
Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As a first-line leader directly managing a team of Outcomes Architects, you’ll own your team’s execution across workflow adoption, value realization, renewal readiness,…
What you'll do
Own the Net Revenue Growth performance of your team’s book of business,: accountable for both headline outcomes and the quality of execution that drives workflow adoption, value realization, renewal readiness, and expansion.
Coach OAs on the OA builder motion: AI Transformation Plans, build-beside workshops, value reviews, use-case consultations, and renewal processes.
Build and run the operating cadence for the team: metrics reviews, account support sessions, adoption and renewal-risk reviews, call coaching against the OA quality rubric, and forecast calls with senior leadership.
Hire, onboard, and certify new OAs to the GTM builder motion, driving: readiness from ramp through consistent execution and managing performance with clarity when expectations are not met.
Partner closely with Solutions Consultant managers and leaders on strategy: for expansion and renewal across shared accounts, ensuring clear ownership for flat and at-risk renewals.
Partner with Services leadership to identify complex implementation needs: early, create clear handoffs, and ensure Services delivery accelerates workflow adoption and measurable value.
What they're looking for
- Set the standard for product, AI, and workflow fluency across the team so OAs: can help customers navigate new ways of working and build durable systems in Notion.
- Represent your team or region in leadership forums with clear signal on: what's working, what needs investment, and where execution is breaking down
- Uphold excellence by coaching to the global OA methodology, quality rubric, and activity KPIs.
- Frontline management experience leading customer-facing GTM teams in B2B: software, ideally across Customer Success, Solutions Consulting, Technical Account Management, Professional Services, Account Management, or post-sales strategy.
