The opportunity
The Patient Coordinator plays a critical inside sales role in driving the success of Natera’s Oncology product lines. This position is responsible for managing and growing patient relationships while directly contributing to revenue through proactive outreach, pipeline development, and ongoing engagement.
What you'll do
Serve as an inside sales partner to Field Sales by supporting territory: strategies and advancing opportunities through the pipeline.
Proactively manage inbound and outbound patient outreach to influence testing: adoption, scheduling, and continuity of care.
Build and maintain long-term, consultative relationships with patients to: drive repeat testing and ongoing engagement.
Identify, nurture, and progress patient opportunities from initial contact: through completion of testing, ensuring alignment with sales pipeline goals.
Collaborate cross-functionally with Sales, Billing and Customer Support to: remove barriers and close gaps impacting conversion or timing.
Assess patient needs with a solutions-oriented mindset, addressing: logistical, clinical coordination, and service challenges.
What they're looking for
- Minimum of 2 years of inside sales experience, preferably in a remote or phone-based environment.
- Minimum of 2 years of experience in outbound and inbound sales or call center: roles with measurable performance goals.
- Demonstrated ability to manage a territory or book of business and connect: daily activities to pipeline outcomes.
- Experience using CRM systems (Salesforce preferred) to manage leads, opportunities, and sales activity.
- Background in medical, diagnostic, or biological sciences preferred
