The opportunity
Neon is a global payments and e-commerce platform designed to help game publishers earn more money and independence from app stores. We believe commerce should be open and transparent: clear decisions, actionable insights, and aligned incentives.
What you'll do
Own dispute intake, evidence compilation, and resolution across all active payment processors and markets.
Define and own resolution SLAs and win-rate targets; identify systemic: patterns and drive fixes with product and risk leads.
Prioritize and drive the roadmap for internal dispute tooling as operational infrastructure matures.
Own fraud operations and oversee investigations and transaction reviews in: partnership with the Risk, Fraud & Compliance Product Leader.
Set monitoring and escalation standards across screening and decisioning: tools; maintain case integrity and decision quality.
Track fraud loss trends across markets and game titles; surface and act on: emerging attack patterns before they scale.
What they're looking for
- Own tracking of authorization rates, payment success rates, decline codes,: and fraud losses across processors and markets.
- Own post-launch metric reviews for new payment methods against defined performance thresholds.
- Define the operational dashboard and alerting standard; ensure anomalies are: caught before they become publisher-impacting incidents.
- Serve as the senior operational point of contact for payment-related requests escalated by Customer Success.
