The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What you'll do
Partner leadership team for performance management.
Project Managers, Operations Analyst, Partner Management, Foundation team, Product and DS team
Content, Policy, Training, Quality, Partners, as potential Cross-functional Areas of Focus*
Effectively manage and oversee day-to-day operations for queue management, staffing needs and scheduling
Maintain subject matter expertise and handle escalated and/or urgent cases or issues when necessary
Track Core Operations metrics
What they're looking for
- Advise on best practices; coach, mentor, and develop a partner team through: leaders/trainers on the partner side.
- Be approachable in your leadership by creating an open environment.
- Visualize and facilitate long-term initiatives and new strategies, best: practices, or processes to improve Core Operations metrics
- Hold self accountable for individual or team goals specific to the function
