The opportunity
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom.
What you'll do
Conduct detailed reviews of escalated customer accounts to identify and: mitigate payments fraud risks, including chargebacks, ACH returns, wire disputes, and account takeovers.
Analyze fraud trends and patterns in payment activities, providing actionable: insights to Payments Risk management.
Collaborate with the Payments Risk investigations team to provide feedback on rule performance and risk logic.
Support the development and documentation of review processes to enhance operational efficiency.
Identify inefficiencies in workflows and recommend process improvements to mitigate risk exposure.
Maintain high standards of accuracy and timeliness in fraud investigations and risk assessments.
What they're looking for
- Minimum of 1 year of experience in payments risk, fraud analysis, or risk: operations within financial services or e-commerce.
- Strong understanding of payments systems, fraud detection methodologies, and risk mitigation strategies.
- Excellent analytical and investigative skills with the ability to identify patterns and root causes of fraud.
- Proficiency in English communication, both written and verbal.