The opportunity
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
What you'll do
Define and Drive the long-term platform vision and technical strategy,: ensuring alignment business needs and scaling requirements. Architect data-driven roadmaps that prioritize high-value automation, platform UX/UI optimization, and the integration of emerging AI capabilities (NowAssist, Virtual Agent, MCP Integrations).
Hands-on execution, configuration, and customization of the platform while: leading the technical architecture and engineering of the ServiceNow ecosystem, governing system design, integration frameworks, and data-driven platform optimizations.
Direct the full product lifecycle for ServiceNow modules, aggressively: managing technical debt and balancing new feature velocity with platform stability.
Establish and enforce rigorous performance metrics and service level: agreements across all ServiceNow workflows to ensure optimal system responsiveness and user productivity.
Oversee structural integrity through security hardening, biannual upgrade: cycles, and hands-on guidance for Flow Designer and IntegrationHub development, and Performance management.
Act as the primary technical authority for business stakeholders, proactively: translating complex, ambiguous, or conflicting requirements into scalable, value-driven ServiceNow solutions. You will make independent, sound decisions to guide the team’s execution, ensuring continuous progress and preventing bottlenecks even when requirements are not fully defined.
What they're looking for
- Lead the engineering team with a focus on ownership, technical excellence,: and the continuous adoption of platform best practices.
- + years of development in ServiceNow, with 5+ years in product-focused and people management roles.
- Proven experience customizing ServiceNow to fit business needs in a scalable and sustainable manner.
- Deep expertise in core ServiceNow modules (ITSM, CMDB, GRC) and familiarity: with new emerging areas and features.
