Practice Coordinator - OC (Irvine Crossroads)Posted today$56K–$60K

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office.

What you'll do

• Ensure operational readiness of the practice through regular team check ins,: review of staffing, monitoring of task queues, adherence to standard work, and conducting end of month practice operations such as publishing shift schedules for both administrative and clinical team members

• Provide team support and leadership through training, coaching, and mentoring: of team members and team recognition

• Drive performance improvement though active daily management, including: office huddle facilitation and monitoring performance metrics

• Perform inventory management including ordering and receiving supplies,: expiration tracking, waste minimization, and completing counts

• Support the financial health of the practice through office budget review and managing copay and revenue cycle

• Monitor and own Net Promoter Score (NPS) responses and respond to service: recovery cases, escalating to the Operations Manager as needed

What they're looking for

• In partnership with with Clinical Leadership and the Operations Manager,: support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population health
• Use impeccable C-I-CARE (a framework containing the key elements of a great: interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, and strong knowledge of billing and insurance
• All front of house duties including check in/check out, insurance: verification, printing/paperwork tasks, prepping tests, tasking to service level expectation, perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization, and supporting facility, security, and IT requests as encountered
• Clinical duties may include providing best in class venipuncture services on: a population ranging from pediatrics to geriatrics, and performing and assisting with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs