The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
Partner with Account Executives to ensure commercial alignment & drive client: renewals, retention & net retention targets for your customers
Be your customers’ main point of contact and trusted advisor at Braze
Drive feature adoption by building a shared Success Plan with your customers,: providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Drive customer advocacy by building strong customer relationships and: creating mutual value for your customers and Braze
Be a strategic thought leader for your customers, analyzing use-cases and: recommending market/vertical best practices to enhance client marketing programs
Advocate for your customers, soliciting and synthesizing customer product: feedback to contribute to product development
What they're looking for
- In addition to being a dedicated contact for strategy, product training: inquiries, and non-technical support for your direct accounts coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
- Work with Onboarding Managers and other Customer Success Partners to: seamlessly transition clients from onboarding to ongoing activity.
- Act as a point of escalation for customers
- Provide mentorship to colleagues, acting as a subject matter expert you will: take the initiative to help them improve processes, execution, and outcomes
