The opportunity
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the…
What you'll do
Own the enhancement request pipeline across multiple strategic enterprise: accounts at once. Build and maintain a structured system to track, prioritize, and respond to customer-sourced requirements, and keep requests moving rather than leaving them in “under consideration.”
Translate customer requirements into shipped products. Work at the level of: customer pain, not just the feature that was asked for, and synthesize input from many accounts into a single, coherent product direction.
Turn input from strategic accounts into successful products. Look for: patterns across accounts. Shape some of these patterns into formal partnerships for design. Make sure the resulting capabilities benefit the wider market, not just the single customer that made the request.
Feed validated customer patterns back into the core product roadmaps,: influencing direction well beyond the accounts you cover.
Serve as the primary product voice in meetings with senior customer: stakeholders, including the CISO, CTO, and VP of Security Operations. Deliver roadmap updates, including deprioritizations and misses, in a way that keeps the relationship deep.
Prioritize customer-sourced requirements using structured frameworks such as: RICE, weighted scoring, and opportunity sizing. Use data where it is available and clear judgment where it is thin, and be transparent about which is which.
What they're looking for
- Partner with product and engineering leads to write requirements they can act: on without follow-up clarification meetings. Understand system architecture well enough to assess feasibility and scope on your own.
- Operate across Product, Sales, Customer Success, and Legal. Support deal: cycles as a product resource through RFP responses, security questionnaires, and roadmap presentations to prospects.
- Navigate tension between a customer's contractual expectations and the: internal roadmap, and tackle it directly rather than through routine escalation.
- Create artifacts such as roadmap trackers, enhancement request dashboards,: and decision memos that give customers and internal stakeholders visibility without requiring a meeting.