The opportunity
Location(s): US (remote), Boston (hybrid), or New York (hybrid) - EST preferred Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
What you'll do
Own and drive the end-to-end design process for Point of Sale experiences,: moving from early discovery and concept development through high-fidelity execution with strong autonomy.
Translate complex operational workflows: order taking, modifications, payments, splits, and voids — into experiences that are fast, error-resistant, and easy to learn on the fly.
Design for the realities of restaurant service: high-pressure environments, time-sensitive decisions, and users who can't stop and read instructions during a dinner rush.
Partner closely with Product, Engineering, and Research to define how POS: capabilities come to life across terminal and handheld surfaces, balancing technical constraints with user needs.
Create polished, high-fidelity artifacts that account for edge cases,: hardware contexts, and the full range of restaurant types and service styles Toast supports.
Make work visible early and often, using prototypes and storytelling to build: alignment and communicate tradeoffs across cross-functional partners.
What they're looking for
- Champion the server and front-of-house perspective in every design decision,: ensuring that speed, clarity, and reliability are never compromised.
- Contribute to design critiques and team collaboration, and integrate emerging: AI-first tools and methods into your practice to accelerate exploration and execution.
- You have a demonstrated ability to use data and insights, including business: metrics and user research, to substantiate design decisions and drive impact.
- You hold a high bar for design excellence. Your portfolio shows a disciplined: process that accounts for fine details, edge cases, and complex real-world constraints.
