The opportunity
At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.
What you'll do
Author detailed user stories, acceptance criteria, and feature specifications: for capabilities such as safety stock threshold configuration, order-at-risk dashboards, and AI-assisted stock transfer recommendations.
Translate ambiguous customer requirements into structured, engineering-ready: backlog items with clear scope boundaries.
Own sprint-level backlog grooming in collaboration with the engineering: manager, ensuring tickets are well-defined and prioritized before each cycle.
Conduct structured discovery sessions independently with supply chain: planners, procurement leads, and operations teams.
Synthesize raw customer feedback, field notes, and survey data into: prioritized problem statements and product hypotheses.
Maintain a continuous feedback loop with pilot customers during early: rollouts, identifying adoption gaps and surfacing them as actionable product improvements.
What they're looking for
- Own integration requirement specifications: defining how data from ERP systems (SAP, Oracle), warehouse management systems, and demand planning tools flows into FourKites via flat-file SFTP, API, and EDI.
- Work with Solutions Engineering to validate integration feasibility, data: freshness requirements, and schema mapping during pre-sales and onboarding.
- Identify and escalate data quality risks that could compromise dashboard: accuracy during early customer deployments.
- Partner closely with engineering, design, and Solutions Engineering: throughout the feature lifecycle — from discovery through general availability.
