Product Manager – Payments Operations & Processor ManagementNew
The opportunity
Payments are a core driver of ChargePoint’s revenue, trust, and global scalability, accelerating our mission to make EV charging ubiquitous and convenient. As the Product Manager for Payments Operations & Processor Management, you will take deep operational ownership of our…
What you'll do
Manage the end-to-end chargeback lifecycle across global card brands and: European acquirers, tracking cases, submitting representments, and monitoring dispute win rates and loss exposure.
Reconcile processor settlement files against internal transaction records,: identifying discrepancies, orphaned authorizations, and ensuring accurate funding and fee accounting.
Partner with processors, gateways, and acquirers as the primary operational: contact, driving issue resolution, contract renewals, and relationship health.
Analyze and report on payments economics, including transaction fees,: interchange costs, fraud losses, and chargeback exposure across currencies and regions.
Build analytical models alongside Finance to support unit economics: analysis, refund capacity, and multi-currency cash flow projections.
Collaborate with global Payments Engineering teams to triage, prioritize,: and author technical tickets for payment processing defects and incident resolution.
What they're looking for
- Translate complex regulatory, security, and financial constraints into clear: product requirements and delivery plans for Engineering.
- Support fraud prevention strategies by monitoring key performance: indicators, evaluating detection tooling, and ensuring PCI DSS compliance alongside Security and Risk teams.
- Coordinate cross-functional execution of payments initiatives, clearly: communicating risks, performance metrics, and trade-offs to senior leadership.
- Maintain overlap hours with U.S. Pacific Time to facilitate seamless: cross-functional coordination, ticket grooming, and sprint planning.
