Product Operations Associate, Tier 1Active
The opportunity
The Product Operations team is responsible for maintaining the health of our deployed assets across different products and business lines. Our core functions span everything from issue intake and triage to resolution and optimization.
What you'll do
Assist in the intake, triage, and resolution of Anduril’s customer issues: related to hardware and software products
Monitor and respond to support tickets in Salesforce Service Desk or similar ticketing systems
Follow established runbooks and processes to troubleshoot and escalate issues appropriately
Communicate clearly and professionally with customers and internal teams
Document and update knowledge base articles and standard operating procedures (SOPs) under guidance
Collaborate with team members to maintain operational readiness and support 24x7 shift coverage
What they're looking for
- Familiarity with ticketing systems such as Salesforce Service Desk, Jira, or ServiceNow
- Exposure to military or government hardware and software systems is a plus
- Strong verbal and written communication skills
- Ability to work effectively as part of a team and execute established procedures
- Detail-oriented with a customer-focused mindset
- Willingness to learn and adapt in a fast-paced environmentInterest in: embedded systems, sensors, robotics, or national security technology
