The opportunity
Scale's Generative AI business unit is at the front of the industry, fueling the development of frontier AI models. As a Product Operations Manager, you will build and support the critical processes and platforms that drive our daily operations.
What you'll do
Own the connection between Operations and Product. Surfacing the needs of: operators across the GenAI business, building the case for what should be built next, and shaping a product roadmap grounded in the reality of running frontier data projects
Modernize operations tooling with agents. Identify which processes should be: managed by agents, partner with engineering to connect tools, hillclimb the agents through evals, and redesign the workflows around them
Drive our highest-priority, operations-intensive initiatives end to end, from: planning through execution and adoption across the organization
Partner with Product and Engineering leads to define success metrics, track: how initiatives are performing, and make data-driven decisions
Be the voice of the operator across Scale’s Product and Engineering teams.: Provide operator context, early feedback on features, and connect with the right stakeholders to build successful products
Leverage data analytics tools (SQL, Python, coding agents) to quantify the: impact of operational problems, inform prioritization, and measure whether what we ship actually works
What they're looking for
- + years of experience in Product Operations, Technical Program Management,: Strategy & Operations, or delivery operations within high-growth tech environments; the ideal candidate will have 6+ months of experience delivering GenAI data pipelines
- A strong product sense and ability to prioritize the highest leverage initiatives
- A cross-functional operator: proven ability to understand a customer's underlying need, separate it from the stated request, and influence Product, Engineering, and Ops partners without direct authority
- Familiarity with the GenAI data business: how projects are staffed, run, and delivered, and where operators feel friction day to day
