Product Operations Technical Specialist, Counter IntrusionPosted today$130K
The opportunity
The Counter-Intrusion Business Line works on products that enable operators to protect their people and assets from threats on land and sea. We are deployed in every major global operating theater and support a diversity of mission sets across both U.
What you'll do
Sustain Anduril’s Counter Intrusion deployments by combining an understanding: of our customers’ missions with familiarity of our products and integrations
Triage, diagnose and root cause product incidents. Drive postmortem actions: including providing status visibility through resolution
Consistently assess and ratchet up the quality of the fleet’s observability: and telemetry in partnership with product teams
Develop fleet health reporting spanning Anduril’s Counter Intrusion: technology stack, continuously assessing deviations from the baseline
Interface with internal operations and product teams to identify and solve: system or product reliability issues
Support Anduril’s global customers through proactive communications and detail-oriented execution
What they're looking for
- Prior military or government agency exposure/experience.
- Experience with observability tooling such as DataDog, Grafana, or Palantir: Foundry; exposure to software development tooling such as Git, exposure to issue tracking tools such as Jira.
- Experience with on-call support operations and working in limited risk tolerance production environments.
- Willingness to work non-standard hours and weekends.
- + years of customer/technical support with a focus on fin