Product Operations Technical Specialist, GhostActive$130K

Anduril Industries
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The opportunity

Ghost is Anduril's middle sized UAS platform - an expeditionary and modular system that delivers autonomy at the tactical edge. As a Product Operations Specialist for Ghost, your mission is to support end users and do whatever it takes to maintain the availability of deployed capabilities.

What you'll do

  • Sustain Anduril's Ghost deployments by combining an understanding of our: customers' missions with familiarity of our products and delivered capabilities

  • Triage, diagnose and root cause product incidents, driving postmortem actions: including providing status visibility through resolution. Then abstract incidents and optimize wider system and product reliability. This will include conducting log reviews and diagnostics, as well as utilizing Linux and command line tools for system management and issue resolution

  • Consistently assess and seek to improve the quality of the fleet's: observability and health telemetry in partnership with multiple functions across the Ghost team

  • Collect, organize, and analyze system failure data to define trends, drive: proactive sustainment processes, and support resource allocation

  • Support Anduril's global customers through proactive communications and: detail-oriented execution. You will track and manage customer-facing incidents and concerns, ensuring timely response, mitigation, and communication of resolution.

  • Support the evaluation and improvement of product capabilities, analyzing: customer communication and feedback for capability requirements, product performance indicators, and desired functionality

What they're looking for

  • Experience with observability tooling such as Grafana, and Pager Duty;: exposure to software development tooling such as Jira.
  • Experience in unix-like shell such as Bash or Zsh
  • Experience with Palantir Foundry to support data-driven decision making
  • Experience supporting and/or performing incident driven workflows requiring: analysis, triage, and prioritization.
  • Experience in on-call support operations and working in limited risk tolerance environments.
  • DOD, Law Enforcement, or other Government agency experience preferred.
  • Willingness to work non-standard hours and weekends as needed.
  • + year of customer/technical support experience with a focus on final-tier customer concern support.