Product Operations Technical Specialist, Small DronesActive$130K

Anduril Industries
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The opportunity

The Tactical Effects team at Anduril develops aerial small drones (Group 1-3) and all equipment to test, deploy and operate. The team is responsible for taking products like Ghost, Anvil, and Bolt from concepts to operational systems.

What you'll do

  • Sustain Ghost, Bolt, and Anvil deployments by combining an understanding of: customer missions with deep familiarity of product behavior across both reusable-UAS and loitering-munition operating profiles.

  • Triage, diagnose, and root cause product incidents, driving postmortem: actions and providing status visibility through resolution. Abstract individual incidents into systemic reliability improvements. This includes conducting log reviews and diagnostics, and utilizing Linux and command line tools for system management and issue resolution.

  • Consistently assess and improve the quality of fleet observability and health: telemetry in partnership with multiple functions across the TRS organization.

  • Collect, organize, and analyze system failure data to define trends, drive: proactive sustainment processes, and support resource allocation across a mixed fleet of recoverable airframes and expendable assets.

  • Support Anduril's global customers through proactive communication and: detail-oriented execution. Track and manage customer-facing incidents, ensuring timely response, mitigation, and clear communication of resolution.

  • Evaluate and improve product capabilities by analyzing customer communication: and feedback for capability requirements, product performance indicators, and desired functionality.

What they're looking for

  • Experience supporting and/or deploying UAS systems as a DoD contractor or DoD end user.
  • Experience supporting and/or performing incident-driven workflows requiring: analysis, triage, prioritization, and reporting.
  • Experience in on-call support operations and working in limited risk tolerance environments.
  • Experience defining and implementing sustainment and reliability processes: for a defense-focused service or product.
  • Experience with and demonstrated understanding of conventional ordnance: systems and their implementation, and/or combat arms experience.
  • Experience leveraging data analytics to conduct trend analysis and inform business decisions.
  • Experience with observability tooling such as Grafana and PagerDuty, and: exposure to software development tooling such as Git and Jira.
  • Experience with unix-like shells such as Bash or Zsh.