The opportunity
Our Customer Product Support team helps customers find clarity in their work and get results with Asana. We are Asana experts and productivity savants who are passionate about investing in our customers’ success.
What they're looking for
- Autonomously identify opportunities for and lead customer calls to accelerate complex case resolution.
- Act as a key liaison between the product team and our customers, partnering: with internal teams to escalate bugs, share customer feedback, and contribute to knowledge content.
- Raise case trends with supporting data and propose product or process: improvements to Lead/Manager to proactively influence business outcomes.
- Proactively provide moderate mentoring to more junior team members to elevate: the team's overall capability and knowledge.