The opportunity
Critical Harm Operations sits within User Safety & Risk Operations and builds enforcement systems for Frontier Risk and Material Harm that are accurate, fast, defensible, and built to scale. We turn policy intent into operational readiness, review standards, quality systems,…
What you'll do
Lead strategic operational builds across priority workflows from problem: statement to implemented operating model, including scope, owners, milestones, risks, success measures, and execution cadence.
Translate policy, safety, technical, legal, and operational constraints into: workflows, requirements, playbooks, escalation paths, and decision-making structures that teams can execute.
Coordinate with User Ops leadership, Product Policy, Integrity, Safety: Systems, i2, Legal, Product, Engineering, Support, vendors, and other partners to resolve dependencies and keep critical work moving.
Move in and out of workflows as priorities shift—standing up new programs,: stabilizing operations, improving handoffs, and transitioning durable ownership to the right team.
Use operational data and frontline signals to identify bottlenecks, quality: gaps, capacity needs, ownership failures, and the highest-leverage interventions.
Drive high-priority escalations and cross-functional decisions to closure,: ensuring the right context, accountable owners, clear next steps, and durable follow-up.
What they're looking for
- Create the mechanisms that make programs run well: roadmaps, decision logs, status updates, risk registers, operating reviews, and crisp executive communication.
- Identify where AI tools, automation, lightweight systems, or simpler: workflows can improve speed, consistency, and scale while preserving appropriate human judgment.
- Have 8+ years of experience in program management, strategy and operations,: product operations, technical program management, trust and safety, support operations, risk operations, implementation, or a related field.
- Have a track record of taking complex, ambiguous work from problem framing: through launch and scaled operation.
