The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
Set, manage, and meet customer expectations with regard to scope, budget, and timeline.
Ensure our customers have an excellent experience, see value from our: solutions, and generate revenue for Twilio through successful implementations and expanded platform usage.
Serve as the primary point of contact for our customers throughout engagement: delivery, providing guidance on solution architecture, system configuration, integration patterns, and deployment strategies.
Oversee engagements that successfully lead customers through various stages: of their Twilio implementation, including solution design, implementation, configuration, production monitoring, and ongoing adherence to Twilio’s best practices.
Partner with other Twilio Professional Services team members to design,: configure, and implement solutions. Contribute directly to technical discussions, and support solution delivery activities.
Lead a team of technical resources who will architect solutions, configure: systems, write custom code, and set up product integrations based on customer requirements and the agreed upon scope of work.
What they're looking for
- Proactively analyze customer usage patterns, technical health, and: implementation approaches to identify optimization opportunities. Recommend solutions or additional services that can drive greater value and platform adoption.
- Send status reports, action logs, and other necessary project artifacts as: outlined in the customer contract. Clearly communicate progress, risks and solutions to stakeholders.
- + years of project/program management experience implementing or delivering: software solutions, with a preference towards SaaS based solutions.
- Excellent written and verbal communication, persuasion, and presentation skills.
