The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Own day-to-day MRB operations at Memphis data centers: intake of nonconforming hardware, proper labeling and segregation, designated storage, inventory accuracy, and timely disposition.
Review hardware flagged by site operations; verify the reported condition,: confirm identification (P/N, S/N, location, ticket), and ensure the unit is held, documented, and dispositioned before it re-enters service or inventory.
Coordinate functional and network testing with network engineers, or perform: tests yourself when qualified, to confirm failures prior to RMA.
Compile supporting documentation (photos, serials, logs, test results,: tickets, and packing details) and submit RMA / return-to-vendor requests.
Package nonconforming parts for return to vendor and coordinate outbound: shipment, including paperwork, labeling, and pickup/carrier handoff.
Verify trace information on nonconforming units and ensure nonconformances: are documented completely (part number, serial number, date code/lot, location, failure description, and associated ticket IDs).
What they're looking for
- Ensure nonconforming parts remain labeled and stored properly in MRB, that: aging holds are actioned in a timely manner, and that stalled items are escalated to the data center SQS.
- Partner with the data center Supplier Quality Specialist on containments,: vendor communications, and the data needed for root cause and corrective/preventive action.
- Maintain accurate records in issue-ticket and quality systems; keep MRB: status visible to operations, supply chain, and SQS stakeholders.
- Support quality management system policies and procedures for nonconforming: material control; identify process gaps and help close them.
